feat(auth): 模拟登录接入诊所客服名册 + 列表诊所筛选按可见范围

- 数据:data/jvs-dw/users.json — 116 位在岗客服(回访表口径·近12月), 结构 = 未来 users/user_clinics 两表形状(externalId/name/tenant/roles/clinics) - 后端:mock-users.ts 加载器(cwd 解析+缓存);mockLogin 支持 userExternalId (选具体客服→sub=externalId/真实姓名/该客服诊所);新增 GET /auth/mock-users - 前端:快速登录改为「角色(权限)+ 选客服」合并式;名册拉不到时降级回通用网格 - 前端:列表页诊所筛选选项改用 user.clinicIds(RBAC 可见范围),名取 dictionary (原误用全 tenant 名表,与后端 scope.clinicIds 过滤对齐) Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

feat(auth): 模拟登录接入诊所客服名册 + 列表诊所筛选按可见范围
- 数据:data/jvs-dw/users.json — 116 位在岗客服(回访表口径·近12月), 结构 = 未来 users/user_clinics 两表形状(externalId/name/tenant/roles/clinics) - 后端:mock-users.ts 加载器(cwd 解析+缓存);mockLogin 支持 userExternalId (选具体客服→sub=externalId/真实姓名/该客服诊所);新增 GET /auth/mock-users - 前端:快速登录改为「角色(权限)+ 选客服」合并式;名册拉不到时降级回通用网格 - 前端:列表页诊所筛选选项改用 user.clinicIds(RBAC 可见范围),名取 dictionary (原误用全 tenant 名表,与后端 scope.clinicIds 过滤对齐) Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
379a4af8 · luoqi · 3725c9ad · 379a4af8 · 379a4af8 · 379a4af8
Commit 379a4af8 authored Jun 06, 2026 by luoqi
9 changed files
--- a/apps/pac-service/data/jvs-dw/users.json
+++ b/apps/pac-service/data/jvs-dw/users.json
+[
+  {
+    "externalId": "5588",
+    "name": "陈洁",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 1279
+      }
+    ]
+  },
+  {
+    "externalId": "2923",
+    "name": "淡夏钦",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 3170
+      },
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2025-10-03",
+        "contactCount": 11
+      }
+    ]
+  },
+  {
+    "externalId": "5559",
+    "name": "费苗妙",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 2325
+      }
+    ]
+  },
+  {
+    "externalId": "832",
+    "name": "康慧捧",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 3382
+      }
+    ]
+  },
+  {
+    "externalId": "2974",
+    "name": "刘海鑫",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 1066
+      },
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-12-26",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "3005",
+    "name": "钱俏虹",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 3094
+      }
+    ]
+  },
+  {
+    "externalId": "6684",
+    "name": "饶佳端",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 862
+      }
+    ]
+  },
+  {
+    "externalId": "6739",
+    "name": "任珊珊",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 3728
+      }
+    ]
+  },
+  {
+    "externalId": "6319",
+    "name": "邵君",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 3992
+      }
+    ]
+  },
+  {
+    "externalId": "4795",
+    "name": "石琳",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 5084
+      },
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2025-08-25",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "4854",
+    "name": "万静",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 1069
+      }
+    ]
+  },
+  {
+    "externalId": "2998",
+    "name": "杨慧",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 2446
+      },
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-05-25",
+        "contactCount": 158
+      }
+    ]
+  },
+  {
+    "externalId": "5886",
+    "name": "张旗",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 809
+      }
+    ]
+  },
+  {
+    "externalId": "1797",
+    "name": "庄红梅",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-06",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-06",
+        "contactCount": 2388
+      },
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-08-22",
+        "contactCount": 12
+      }
+    ]
+  },
+  {
+    "externalId": "7965",
+    "name": "陈雨",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 608
+      }
+    ]
+  },
+  {
+    "externalId": "3006",
+    "name": "冯俐",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 1791
+      }
+    ]
+  },
+  {
+    "externalId": "4205",
+    "name": "高瑞珍",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 739
+      }
+    ]
+  },
+  {
+    "externalId": "8041",
+    "name": "季书环",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 499
+      }
+    ]
+  },
+  {
+    "externalId": "5658",
+    "name": "金沁",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 4102
+      }
+    ]
+  },
+  {
+    "externalId": "576",
+    "name": "金芮冰",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 2318
+      }
+    ]
+  },
+  {
+    "externalId": "856",
+    "name": "李文霞",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 47
+      },
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-07-24",
+        "contactCount": 3
+      }
+    ]
+  },
+  {
+    "externalId": "5679",
+    "name": "李欣",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 1688
+      }
+    ]
+  },
+  {
+    "externalId": "6979",
+    "name": "刘凯莉",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 3267
+      }
+    ]
+  },
+  {
+    "externalId": "7817",
+    "name": "刘孝义",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 3563
+      }
+    ]
+  },
+  {
+    "externalId": "1008",
+    "name": "刘艳阳",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 879
+      }
+    ]
+  },
+  {
+    "externalId": "7153",
+    "name": "刘颖聪",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 2637
+      }
+    ]
+  },
+  {
+    "externalId": "7355",
+    "name": "吕佩姗",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 405
+      }
+    ]
+  },
+  {
+    "externalId": "3534",
+    "name": "孟云玲",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 163
+      }
+    ]
+  },
+  {
+    "externalId": "8066",
+    "name": "许李丽",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 548
+      }
+    ]
+  },
+  {
+    "externalId": "849",
+    "name": "薛玫",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 250
+      }
+    ]
+  },
+  {
+    "externalId": "5725",
+    "name": "叶谦",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 325
+      }
+    ]
+  },
+  {
+    "externalId": "8083",
+    "name": "张雨菡",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 19
+      }
+    ]
+  },
+  {
+    "externalId": "7827",
+    "name": "张紫薇",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-05",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-05",
+        "contactCount": 291
+      }
+    ]
+  },
+  {
+    "externalId": "4809",
+    "name": "曹宇琴",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 266
+      }
+    ]
+  },
+  {
+    "externalId": "3802",
+    "name": "李芬",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 390
+      }
+    ]
+  },
+  {
+    "externalId": "5862",
+    "name": "李红艳",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 223
+      }
+    ]
+  },
+  {
+    "externalId": "2922",
+    "name": "彭淑焱",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 220
+      }
+    ]
+  },
+  {
+    "externalId": "1075",
+    "name": "位其蕾",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 1474
+      }
+    ]
+  },
+  {
+    "externalId": "5985",
+    "name": "张勇",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-04",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-04",
+        "contactCount": 321
+      }
+    ]
+  },
+  {
+    "externalId": "6232",
+    "name": "罗冬兰",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-03",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-06-03",
+        "contactCount": 294
+      }
+    ]
+  },
+  {
+    "externalId": "4172",
+    "name": "杨颖",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-03",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-06-03",
+        "contactCount": 1518
+      }
+    ]
+  },
+  {
+    "externalId": "5811",
+    "name": "张钧婷",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-06-03",
+    "clinics": [
+      {
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+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-01-25",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "5624",
+    "name": "赵茜",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-01-22",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2026-01-22",
+        "contactCount": 6
+      }
+    ]
+  },
+  {
+    "externalId": "3529",
+    "name": "吴仲恺",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-01-17",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2026-01-17",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "7339",
+    "name": "张思怡",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-01-17",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2026-01-17",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "2949",
+    "name": "韩维",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-01-13",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2026-01-13",
+        "contactCount": 4
+      }
+    ]
+  },
+  {
+    "externalId": "4579",
+    "name": "陈姿彤",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2026-01-04",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2026-01-04",
+        "contactCount": 9
+      }
+    ]
+  },
+  {
+    "externalId": "7719",
+    "name": "郑晓雪",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-12-14",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-12-14",
+        "contactCount": 31
+      }
+    ]
+  },
+  {
+    "externalId": "7799",
+    "name": "柳宏昊",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-12-03",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-12-03",
+        "contactCount": 5
+      }
+    ]
+  },
+  {
+    "externalId": "783",
+    "name": "郭明",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-11-25",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2025-11-25",
+        "contactCount": 124
+      }
+    ]
+  },
+  {
+    "externalId": "2997",
+    "name": "郭婷婷",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-11-11",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-11-11",
+        "contactCount": 7
+      }
+    ]
+  },
+  {
+    "externalId": "5686",
+    "name": "刘帅",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-11-06",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2025-11-06",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "6425",
+    "name": "胡婷",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-10-29",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-10-29",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "2492",
+    "name": "闫保玉",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-09-23",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-09-23",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "2955",
+    "name": "陈丽萍",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-21",
+    "clinics": [
+      {
+        "clinicId": "7d49539c7573490387c03e6496ff1a6c",
+        "lastActiveAt": "2025-08-21",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "5573",
+    "name": "王杏松",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-15",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2025-08-15",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "10",
+    "name": "杨枫",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-13",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-08-13",
+        "contactCount": 1
+      }
+    ]
+  },
+  {
+    "externalId": "1453",
+    "name": "韩旭彤",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-11",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2025-08-11",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "6815",
+    "name": "张夏薇",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-07",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-08-07",
+        "contactCount": 93
+      }
+    ]
+  },
+  {
+    "externalId": "4090",
+    "name": "李宇琦",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-08-01",
+    "clinics": [
+      {
+        "clinicId": "66701845dd2342e19f9e9f576c4ffe9c",
+        "lastActiveAt": "2025-08-01",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "5742",
+    "name": "刘红",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-07-31",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-07-31",
+        "contactCount": 3
+      }
+    ]
+  },
+  {
+    "externalId": "2510",
+    "name": "李明喆",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-07-19",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-07-19",
+        "contactCount": 9
+      }
+    ]
+  },
+  {
+    "externalId": "6389",
+    "name": "戴洁茹",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-07-12",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-07-12",
+        "contactCount": 3
+      }
+    ]
+  },
+  {
+    "externalId": "4621",
+    "name": "吴梦娟",
+    "tenant": "ruier",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-07-07",
+    "clinics": [
+      {
+        "clinicId": "dad2f04a120947e2b82b41cbd108f3f4",
+        "lastActiveAt": "2025-07-07",
+        "contactCount": 3
+      }
+    ]
+  },
+  {
+    "externalId": "7616",
+    "name": "杨怡",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-07-01",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-07-01",
+        "contactCount": 6
+      }
+    ]
+  },
+  {
+    "externalId": "6465",
+    "name": "张隽璇",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-06-30",
+    "clinics": [
+      {
+        "clinicId": "c18cadf2d3cd4adda5527debd41356eb",
+        "lastActiveAt": "2025-06-30",
+        "contactCount": 2
+      }
+    ]
+  },
+  {
+    "externalId": "2512",
+    "name": "闫培芳",
+    "tenant": "ruitai",
+    "roles": [
+      "cs"
+    ],
+    "lastActiveAt": "2025-06-11",
+    "clinics": [
+      {
+        "clinicId": "e83d432a38bb4f6284713b36db4e7497",
+        "lastActiveAt": "2025-06-11",
+        "contactCount": 1
+      }
+    ]
+  }
+]
--- a/apps/pac-service/src/modules/auth/auth.controller.ts
+++ b/apps/pac-service/src/modules/auth/auth.controller.ts
-import { Body, Controller, Post } from '@nestjs/common';
+import { Body, Controller, Get, Post } from '@nestjs/common';
 import { ApiOperation, ApiTags } from '@nestjs/swagger';
 import { ZodResponse } from 'nestjs-zod';
 import { Public } from '../../common/decorators/public.decorator';
@@ -8,6 +8,7 @@ import {
  ExchangeCodeResponseDto,
  MockLoginRequestDto,
  MockLoginResponseDto,
+  MockUsersResponseDto,
  RefreshTokenRequestDto,
  RefreshTokenResponseDto,
  TokenExchangeRequestDto,
@@ -59,4 +60,16 @@ export class AuthController {
  mockLogin(@Body() dto: MockLoginRequestDto) {
    return this.auth.mockLogin(dto);
  }
+  @Public()
+  @Get('mock-users')
+  @ZodResponse({ status: 200, type: MockUsersResponseDto })
+  @ApiOperation({
+    summary: '客服花名册(开发 / 试部署用)— 给"快速登录"对话框选人',
+    description:
+      '派生自 data/jvs-dw/users.json(回访表 · 近 12 月在岗)。mock 登录禁用时返空数组。',
+  })
+  mockUsers() {
+    return { users: this.auth.listMockUsers() };
+  }
 }
--- a/apps/pac-service/src/modules/auth/auth.service.ts
+++ b/apps/pac-service/src/modules/auth/auth.service.ts
@@ -7,6 +7,7 @@ import {
  type AccessTokenPayload,
  type ExchangeCodeResponse,
  type MockLoginRequest,
+  type MockUser,
  type Permission,
  type RefreshTokenResponse,
  type TokenDictionary,
@@ -19,6 +20,7 @@ import { randomCode, verifySecret } from '@pac/utils';
 import { PrismaService } from '../../prisma/prisma.service';
 import { RedisService } from '../../redis/redis.service';
 import { parseDurationToSeconds } from './duration';
+import { loadMockUsers } from './mock-users';
 const CODE_PREFIX = 'pac:exchange-code:';
 const REFRESH_PREFIX = 'pac:refresh:';
@@ -264,19 +266,38 @@ export class AuthService {
      );
    }
-    const clinicIds = Object.keys(preset.clinics);
+    // 默认:通用预制身份(sub=mock-<tenant>-<role>,看该 tenant 全部诊所)
+    let sub = `mock-${req.tenant}-${req.role}`;
+    let subName = MOCK_NAMES[req.tenant]?.[req.role] ?? roleNameZh(req.role);
+    let clinicIds = Object.keys(preset.clinics);
+    // 选了具体客服 → 用真实客服身份(sub=externalId / 真实姓名 / 该客服所属诊所)
+    if (req.userExternalId) {
+      const cs = loadMockUsers().find(
+        (u) => u.tenant === req.tenant && u.externalId === req.userExternalId,
+      );
+      if (!cs) {
+        throw new BizError(
+          ApiCode.CLIENT_VALIDATION_FAILED,
+          `unknown mock user: ${req.tenant}/${req.userExternalId}`,
+        );
+      }
+      sub = cs.externalId;
+      subName = cs.name;
+      // 只保留落在该 tenant 预制诊所内的(防脏数据);为空兜底回全 tenant 诊所
+      const own = cs.clinics.map((c) => c.clinicId).filter((id) => id in preset.clinics);
+      clinicIds = own.length > 0 ? own : Object.keys(preset.clinics);
+    }
    const dictionary: TokenDictionary = {
      clinics: preset.clinics as Record<string, string>,
-      users: {
+      // 给 sub 一个可读**人名**(UI 头像显示 + 话术自报家门"我是X诊所的客服{姓名}"用)
-        // 给 sub 一个可读**人名**(UI 头像显示 + 话术自报家门"我是X诊所的客服{姓名}"用)
+      users: { [sub]: subName },
-        [`mock-${req.tenant}-${req.role}`]:
-          MOCK_NAMES[req.tenant]?.[req.role] ?? roleNameZh(req.role),
-      },
    };
    const permissions = this.resolvePermissions(req.role);
    const accessToken = await this.signAccessToken({
-      sub: `mock-${req.tenant}-${req.role}`,
+      sub,
      hostId: host.id,
      tenantId: preset.tenantId,
      clinicIds,
@@ -285,7 +306,7 @@ export class AuthService {
      dictionary,
    });
    const refreshToken = await this.signRefreshToken({
-      sub: `mock-${req.tenant}-${req.role}`,
+      sub,
      hostId: host.id,
      tenantId: preset.tenantId,
      clinicIds,
@@ -296,10 +317,38 @@ export class AuthService {
    this.logger.log(
      `mock-login: tenant=${req.tenant}(${preset.tenantNameZh}) role=${req.role} ` +
-        `clinics=${clinicIds.length} hostId=${host.id}`,
+        `sub=${sub}(${subName}) clinics=${clinicIds.length} hostId=${host.id}`,
    );
    return { accessToken, refreshToken, expiresIn };
  }
+  /**
+   * 客服花名册(给"快速登录"对话框选人用)。
+   * 派生自 data/jvs-dw/users.json,补诊所中文名(从 MOCK_PRESETS)。mock 关闭时返空。
+   */
+  listMockUsers(): MockUser[] {
+    if (!this.isMockLoginEnabled()) return [];
+    return loadMockUsers()
+      .map((u) => {
+        const preset = this.MOCK_PRESETS[u.tenant];
+        const clinicDict = (preset?.clinics ?? {}) as Record<string, string>;
+        return {
+          externalId: u.externalId,
+          name: u.name,
+          tenant: u.tenant,
+          lastActiveAt: u.lastActiveAt,
+          contactCount: u.clinics.reduce((s, c) => s + (c.contactCount ?? 0), 0),
+          clinics: u.clinics.map((c) => ({
+            clinicId: c.clinicId,
+            name: clinicDict[c.clinicId] ?? c.clinicId,
+          })),
+        };
+      })
+      .sort(
+        (a, b) =>
+          a.tenant.localeCompare(b.tenant) || b.contactCount - a.contactCount,
+      );
+  }
 }
 function roleNameZh(role: UserRole): string {

--- a/apps/pac-service/src/modules/auth/dto/auth.dto.ts
+++ b/apps/pac-service/src/modules/auth/dto/auth.dto.ts
@@ -4,6 +4,7 @@ import {
  ExchangeCodeResponseSchema,
  MockLoginRequestSchema,
  MockLoginResponseSchema,
+  MockUsersResponseSchema,
  RefreshTokenRequestSchema,
  RefreshTokenResponseSchema,
  TokenExchangeRequestSchema,
@@ -18,3 +19,4 @@ export class RefreshTokenRequestDto extends createZodDto(RefreshTokenRequestSche
 export class RefreshTokenResponseDto extends createZodDto(RefreshTokenResponseSchema) {}
 export class MockLoginRequestDto extends createZodDto(MockLoginRequestSchema) {}
 export class MockLoginResponseDto extends createZodDto(MockLoginResponseSchema) {}
+export class MockUsersResponseDto extends createZodDto(MockUsersResponseSchema) {}
--- a/apps/pac-service/src/modules/auth/mock-users.ts
+++ b/apps/pac-service/src/modules/auth/mock-users.ts
+import { existsSync, readFileSync } from 'node:fs';
+import { join } from 'node:path';
+/**
+ * Mock 客服花名册 loader —— 读 `data/<host>/users.json`(派生自回访表,近 12 月在岗)。
+ *
+ * 这是"文件先行"的临时方案(见 docs 讨论):mock-login 选人用,**非 PAC 主数据**。
+ * 文件结构 = 未来 `users` + `user_clinics` 两表的形状,以后升表直接灌、不返工。
+ *
+ * 路径策略(跟 skill-registry 同理由 — 用 cwd 不用 __dirname,dev/prod 都稳):
+ *   - env PAC_MOCK_USERS_FILE 覆盖(测试/换 host)
+ *   - 默认 `<cwd>/data/jvs-dw/users.json`(data/ 不编译,dev/prod 同路径)
+ *   - 文件不存在 → 返回 [](picker 不显示,不报错)
+ *
+ * 内存缓存:启动后读一次;文件由离线 CLI 刷新,运行时不变(改了重启 pac-service)。
+ */
+export interface RawMockUser {
+  externalId: string;
+  name: string;
+  tenant: 'ruier' | 'ruitai';
+  roles: string[];
+  lastActiveAt: string;
+  clinics: Array<{ clinicId: string; lastActiveAt: string; contactCount: number }>;
+}
+export function resolveMockUsersFile(): string {
+  return process.env.PAC_MOCK_USERS_FILE || join(process.cwd(), 'data/jvs-dw/users.json');
+}
+let cache: RawMockUser[] | null = null;
+export function loadMockUsers(): RawMockUser[] {
+  if (cache) return cache;
+  const path = resolveMockUsersFile();
+  if (!existsSync(path)) {
+    cache = [];
+    return cache;
+  }
+  try {
+    const parsed = JSON.parse(readFileSync(path, 'utf-8')) as RawMockUser[];
+    cache = Array.isArray(parsed) ? parsed : [];
+  } catch {
+    cache = [];
+  }
+  return cache;
+}
--- a/apps/pac-web/src/components/mock-login-dialog.tsx
+++ b/apps/pac-web/src/components/mock-login-dialog.tsx
 'use client';
-import { useState } from 'react';
+import { useEffect, useState } from 'react';
 import { toast } from 'sonner';
-import type { UserRole } from '@pac/types';
+import type { MockUser, UserRole } from '@pac/types';
 import {
  Dialog,
  DialogContent,
@@ -11,19 +11,19 @@ import {
  DialogTitle,
 } from '@/components/ui/dialog';
 import { useAuthStore } from '@/stores/auth-store';
-import { mockLogin } from '@/lib/auth-api';
+import { getMockUsers, mockLogin } from '@/lib/auth-api';
 import { cn } from '@/lib/utils';
 /**
 * MockLoginDialog — 试部署 / 演示用快速登录(只在 dev 启用)
 *
- * 用途:还没接 host SSO 时,客服 / 演示者可一键以 瑞尔/瑞泰 × staff/leader/admin
+ * 主路径(有客服名册时):选「角色(权限)」+「具体客服」→ 以该客服真实身份 + 选定 RBAC 权限登录。
- *      身份登录工作台。后端 env `PAC_ENABLE_MOCK_LOGIN=false` 一关即生产模式。
+ *   - 客服名册来自 GET /auth/mock-users(派生自回访表 · 近 12 月在岗)。
+ *   - 两种 role 解耦:客服是"人 + 职能"(都是一线 staff);这里的角色选择是 PAC **权限视角**(staff/leader/admin)。
 *
- * 不可关闭(open=true 强制保持):未鉴权用户**必须选一个身份**才能进列表页。
+ * 降级路径(名册拉不到 / mock 关闭):回退到通用网格(2 brand × 3 role 预制身份),保证永远能登录。
- * 已鉴权后由 AuthGate 接管,放行 children。
 *
- * 设计:6 个按钮,2 brand × 3 role 网格;点击 → mockLogin API → setTokens → reload。
+ * 不可关闭(open=true 强制保持):未鉴权用户**必须选一个身份**才能进列表页。
 */
 type TenantSlug = 'ruier' | 'ruitai';
@@ -39,33 +39,64 @@ const ROLES: { key: UserRole; nameZh: string; desc: string }[] = [
  { key: 'admin', nameZh: '管理员', desc: '全部权限 · 含后台管理' },
 ];
-// 模拟身份的演示人名(需与后端 auth.service.MOCK_NAMES 保持一致)— 话术自报家门会用到
+// 降级网格的演示人名(需与后端 auth.service.MOCK_NAMES 一致)— 话术自报家门会用到
 const MOCK_NAMES: Record<TenantSlug, Record<UserRole, string>> = {
  ruier: { staff: '小王', leader: '李莉', admin: '张敏' },
  ruitai: { staff: '小陈', leader: '周琳', admin: '刘洋' },
 };
+function roleNameZh(role: UserRole): string {
+  return ROLES.find((r) => r.key === role)?.nameZh ?? role;
+}
 export function MockLoginDialog({ open }: { open: boolean }) {
  const setTokens = useAuthStore((s) => s.setTokens);
-  const [busy, setBusy] = useState<string | null>(null); // 'ruier:staff' 等
+  const [busy, setBusy] = useState<string | null>(null);
+  const [csUsers, setCsUsers] = useState<MockUser[]>([]);
+  const [role, setRole] = useState<UserRole>('staff'); // 登录用的 RBAC 权限(默认员工)
+  const [tenantFilter, setTenantFilter] = useState<'all' | TenantSlug>('all');
+  const [query, setQuery] = useState('');
+  useEffect(() => {
+    getMockUsers()
+      .then((r) => setCsUsers(r.users))
+      .catch(() => {}); // mock 关闭 / 无文件 → 空 → 走降级网格
+  }, []);
+  const applyTokens = (r: { accessToken: string; refreshToken: string; expiresIn: number }) =>
+    setTokens({ accessToken: r.accessToken, refreshToken: r.refreshToken, expiresIn: r.expiresIn });
-  const pick = async (tenant: TenantSlug, role: UserRole) => {
+  // 主路径:以具体客服真实身份 + 选定角色登录
-    const key = `${tenant}:${role}`;
+  const pickCs = async (cs: MockUser) => {
+    const key = `cs:${cs.tenant}:${cs.externalId}`;
    if (busy) return;
    setBusy(key);
    try {
-      const r = await mockLogin({ tenant, role });
+      const r = await mockLogin({ tenant: cs.tenant, role, userExternalId: cs.externalId });
-      setTokens({
+      applyTokens(r);
-        accessToken: r.accessToken,
+      const tName = cs.tenant === 'ruier' ? '瑞尔' : '瑞泰';
-        refreshToken: r.refreshToken,
+      toast.success(`已登录:${cs.name} · ${tName} · ${roleNameZh(role)}`, {
-        expiresIn: r.expiresIn,
+        description: cs.clinics.map((c) => c.name).join(' / ') || '(模拟身份)',
      });
-      const tNameZh = TENANTS.find((t) => t.slug === tenant)?.nameZh ?? tenant;
+    } catch (err) {
-      const rNameZh = ROLES.find((r) => r.key === role)?.nameZh ?? role;
+      const msg = err instanceof Error ? err.message : String(err);
-      toast.success(`已登录:${tNameZh} · ${rNameZh}`, {
+      toast.error('登录失败', { description: msg.slice(0, 120) });
+      setBusy(null);
+    }
+  };
+  // 降级路径:通用预制身份(无名册时)
+  const pickGeneric = async (tenant: TenantSlug, roleKey: UserRole) => {
+    const key = `${tenant}:${roleKey}`;
+    if (busy) return;
+    setBusy(key);
+    try {
+      const r = await mockLogin({ tenant, role: roleKey });
+      applyTokens(r);
+      const tName = TENANTS.find((t) => t.slug === tenant)?.nameZh ?? tenant;
+      toast.success(`已登录:${tName} · ${roleNameZh(roleKey)}`, {
        description: '(模拟身份,真生产环境会接宿主 SSO)',
      });
-      // AuthGate 监听 isAuthenticated,setTokens 后自动放行
    } catch (err) {
      const msg = err instanceof Error ? err.message : String(err);
      toast.error('登录失败', { description: msg.slice(0, 120) });
@@ -73,13 +104,17 @@ export function MockLoginDialog({ open }: { open: boolean }) {
    }
  };
+  const q = query.trim();
+  const filteredCs = csUsers
+    .filter((u) => (tenantFilter === 'all' ? true : u.tenant === tenantFilter))
+    .filter((u) => (q ? u.name.includes(q) : true))
+    .slice(0, 80);
  return (
    <Dialog open={open}>
      <DialogContent
-        // 禁掉 ESC / 点遮罩关闭 — 未鉴权必须选身份才能进
        onEscapeKeyDown={(e) => e.preventDefault()}
        onPointerDownOutside={(e) => e.preventDefault()}
-        // 隐藏右上 X 关闭按钮(子树里的 DialogPrimitive.Close)
        className="max-w-2xl [&>button[aria-label='Close']]:hidden"
      >
        <DialogHeader>
@@ -97,47 +132,147 @@ export function MockLoginDialog({ open }: { open: boolean }) {
          </DialogDescription>
        </DialogHeader>
-        <div className="grid gap-3 pt-2">
+        {csUsers.length > 0 ? (
-          {TENANTS.map((t) => (
+          <div className="grid gap-3 pt-1">
-            <div
+            {/* ① 登录权限(角色)*/}
-              key={t.slug}
+            <div>
-              className={cn('rounded-lg border p-3', t.tone)}
+              <div className="mb-1.5 text-[12px] font-medium text-slate-600">① 登录权限(角色)</div>
-            >
+              <div className="grid grid-cols-3 gap-2">
-              <div className="mb-2 flex items-center gap-2 text-[13px] font-semibold text-slate-800">
+                {ROLES.map((r) => (
-                <span>{t.nameZh}</span>
+                  <button
-                <span className="text-[10.5px] font-normal text-slate-500">
+                    key={r.key}
-                  {t.slug === 'ruier' ? '3 家诊所(杭州大厦/高德 · 北京朝阳)' : '2 家诊所(通善学前街 · 上海世纪公园)'}
+                    type="button"
-                </span>
+                    onClick={() => setRole(r.key)}
+                    className={cn(
+                      'flex flex-col items-start gap-0.5 rounded-md border px-2.5 py-1.5 text-left transition-all',
+                      role === r.key
+                        ? 'border-teal-400 bg-teal-50/60 ring-1 ring-teal-200'
+                        : 'border-slate-200 hover:border-teal-300',
+                    )}
+                  >
+                    <span className="text-[12.5px] font-semibold text-slate-800">{r.nameZh}</span>
+                    <span className="text-[10px] leading-tight text-slate-500">{r.desc}</span>
+                  </button>
+                ))}
+              </div>
+            </div>
+            {/* ② 选客服 */}
+            <div className="rounded-lg border border-slate-200 p-3">
+              <div className="mb-2 flex items-center justify-between">
+                <div className="text-[12px] font-medium text-slate-600">
+                  ② 选客服 — 以其真实身份 + 上面的「{roleNameZh(role)}」权限登录
+                </div>
+                <span className="text-[10.5px] text-slate-500">{csUsers.length} 位在岗 · 近 12 月</span>
+              </div>
+              <div className="mb-2 flex items-center gap-1.5">
+                {([
+                  { k: 'all', n: '全部' },
+                  { k: 'ruier', n: '瑞尔' },
+                  { k: 'ruitai', n: '瑞泰' },
+                ] as const).map((t) => (
+                  <button
+                    key={t.k}
+                    type="button"
+                    onClick={() => setTenantFilter(t.k)}
+                    className={cn(
+                      'rounded-full border px-2.5 py-0.5 text-[11px] transition-colors',
+                      tenantFilter === t.k
+                        ? 'border-teal-400 bg-teal-50 text-teal-700'
+                        : 'border-slate-200 text-slate-500 hover:border-teal-300',
+                    )}
+                  >
+                    {t.n}
+                  </button>
+                ))}
+                <input
+                  value={query}
+                  onChange={(e) => setQuery(e.target.value)}
+                  placeholder="搜客服姓名…"
+                  className="ml-auto w-40 rounded-md border border-slate-200 px-2.5 py-1 text-[12px] outline-none focus:border-teal-400"
+                />
              </div>
-              <div className="grid gap-2 sm:grid-cols-3">
-                {ROLES.map((r) => {
+              <div className="max-h-56 space-y-1 overflow-y-auto pr-0.5">
-                  const key = `${t.slug}:${r.key}`;
+                {filteredCs.map((cs) => {
+                  const key = `cs:${cs.tenant}:${cs.externalId}`;
                  const loading = busy === key;
+                  const tName = cs.tenant === 'ruier' ? '瑞尔' : '瑞泰';
+                  const clinics = cs.clinics.map((c) => c.name).join(' / ');
                  return (
                    <button
                      key={key}
                      type="button"
-                      onClick={() => pick(t.slug, r.key)}
                      disabled={!!busy}
+                      onClick={() => pickCs(cs)}
                      className={cn(
-                        'group flex flex-col items-start gap-1 rounded-md border bg-white px-3 py-2 text-left transition-all',
+                        'flex w-full items-center justify-between gap-2 rounded-md border px-2.5 py-1.5 text-left transition-all',
                        loading
                          ? 'border-teal-400 ring-2 ring-teal-200'
                          : 'border-slate-200 hover:border-teal-400 hover:bg-teal-50/40',
                        busy && !loading && 'opacity-50',
                      )}
                    >
-                      <div className="text-[12.5px] font-semibold text-slate-800">
+                      <span className="flex shrink-0 items-center gap-1.5">
-                        {loading ? '登录中…' : `${r.nameZh} · ${MOCK_NAMES[t.slug][r.key]}`}
+                        <span className="text-[12.5px] font-semibold text-slate-800">
-                      </div>
+                          {loading ? '登录中…' : cs.name}
-                      <div className="text-[10.5px] leading-tight text-slate-500">{r.desc}</div>
+                        </span>
+                        <span className="text-[10.5px] text-slate-500">{tName}</span>
+                      </span>
+                      <span className="truncate text-[10.5px] text-slate-400">{clinics}</span>
                    </button>
                  );
                })}
+                {filteredCs.length === 0 && (
+                  <div className="px-1 py-2 text-[11px] text-slate-400">无匹配客服</div>
+                )}
              </div>
            </div>
-          ))}
+          </div>
-        </div>
+        ) : (
+          // 降级:无客服名册 → 通用网格(保证可登录)
+          <div className="grid gap-3 pt-2">
+            {TENANTS.map((t) => (
+              <div key={t.slug} className={cn('rounded-lg border p-3', t.tone)}>
+                <div className="mb-2 flex items-center gap-2 text-[13px] font-semibold text-slate-800">
+                  <span>{t.nameZh}</span>
+                  <span className="text-[10.5px] font-normal text-slate-500">
+                    {t.slug === 'ruier'
+                      ? '3 家诊所(杭州大厦/高德 · 北京朝阳)'
+                      : '2 家诊所(通善学前街 · 上海世纪公园)'}
+                  </span>
+                </div>
+                <div className="grid gap-2 sm:grid-cols-3">
+                  {ROLES.map((r) => {
+                    const key = `${t.slug}:${r.key}`;
+                    const loading = busy === key;
+                    return (
+                      <button
+                        key={key}
+                        type="button"
+                        onClick={() => pickGeneric(t.slug, r.key)}
+                        disabled={!!busy}
+                        className={cn(
+                          'group flex flex-col items-start gap-1 rounded-md border bg-white px-3 py-2 text-left transition-all',
+                          loading
+                            ? 'border-teal-400 ring-2 ring-teal-200'
+                            : 'border-slate-200 hover:border-teal-400 hover:bg-teal-50/40',
+                          busy && !loading && 'opacity-50',
+                        )}
+                      >
+                        <div className="text-[12.5px] font-semibold text-slate-800">
+                          {loading ? '登录中…' : `${r.nameZh} · ${MOCK_NAMES[t.slug][r.key]}`}
+                        </div>
+                        <div className="text-[10.5px] leading-tight text-slate-500">{r.desc}</div>
+                      </button>
+                    );
+                  })}
+                </div>
+              </div>
+            ))}
+          </div>
+        )}
        <p className="pt-1 text-[10.5px] leading-relaxed text-slate-400">
          提示:登录后 token 写入浏览器 localStorage(2h 有效 · 自动 refresh),

--- a/apps/pac-web/src/components/plans/plans-list-app.tsx
+++ b/apps/pac-web/src/components/plans/plans-list-app.tsx
@@ -216,12 +216,12 @@ export function PlansListApp() {
    setQuery({ status: s, page: 1 });
    clearSelected();
  };
-  // 诊所多选筛选 — 选项来自 token dictionary.clinics(用户可见诊所);状态存进 query.targetClinicIds
+  // 诊所多选筛选 — 选项 = 当前用户**可见诊所**(token.clinicIds = RBAC 范围),名取自 dictionary.clinics
-  const clinicOptions = useMemo(
+  // (dictionary 只是 id→名 查表,可能含范围外诊所;真正的可见范围以 clinicIds 为准)。状态存 query.targetClinicIds
-    () =>
+  const clinicOptions = useMemo(() => {
-      Object.entries(user?.dictionary?.clinics ?? {}).map(([id, name]) => ({ id, name: String(name) })),
+    const dict = user?.dictionary?.clinics ?? {};
-    [user?.dictionary?.clinics],
+    return (user?.clinicIds ?? []).map((id) => ({ id, name: String(dict[id] ?? id) }));
-  );
+  }, [user?.clinicIds, user?.dictionary?.clinics]);
  const selectedClinics = query.targetClinicIds ?? [];
  const setClinics = (ids: string[]) => {
    setQuery({ targetClinicIds: ids.length ? ids : undefined, page: 1 });

--- a/apps/pac-web/src/lib/auth-api.ts
+++ b/apps/pac-web/src/lib/auth-api.ts
@@ -4,6 +4,7 @@ import type {
  ExchangeCodeResponse,
  MockLoginRequest,
  MockLoginResponse,
+  MockUsersResponse,
  RefreshTokenResponse,
 } from '@pac/types';
 import { api } from './api-client';
@@ -29,3 +30,8 @@ export async function refreshToken(token: string): Promise<RefreshTokenResponse>
 export async function mockLogin(req: MockLoginRequest): Promise<MockLoginResponse> {
  return api.post<MockLoginResponse>('/pac/v1/auth/mock-login', req, { auth: false });
 }
+/// 客服花名册(开发 / 试部署用)— "快速登录"对话框选人;mock 关闭时 users 为空
+export async function getMockUsers(): Promise<MockUsersResponse> {
+  return api.get<MockUsersResponse>('/pac/v1/auth/mock-users', { auth: false });
+}
--- a/packages/types/src/schemas/auth.ts
+++ b/packages/types/src/schemas/auth.ts
@@ -114,6 +114,9 @@ export const MockLoginRequestSchema = z.strictObject({
  tenant: z.enum(['ruier', 'ruitai']),
  /// PAC 角色 — staff / leader / admin
  role: UserRoleSchema,
+  /// 可选:登录为具体客服(externalId,来自 GET /auth/mock-users)。
+  /// 给了则用真实客服身份(sub=externalId / 真实姓名 / 该客服所属诊所);不给走通用预制身份。
+  userExternalId: z.string().optional(),
 });
 export type MockLoginRequest = z.infer<typeof MockLoginRequestSchema>;
@@ -122,6 +125,27 @@ export const MockLoginResponseSchema = ExchangeCodeResponseSchema;
 export type MockLoginResponse = z.infer<typeof MockLoginResponseSchema>;
 // =============================================================
+// Mock Users  (GET /pac/v1/auth/mock-users) ⭐ 开发 / 试部署用
+// =============================================================
+//
+// 给"快速登录"对话框的客服花名册(派生自 data/<host>/users.json,回访表口径 · 近 12 月在岗)。
+// 选一个客服 → POST /auth/mock-login { tenant, role, userExternalId } 以其真实身份登录。
+export const MockUserSchema = z.object({
+  externalId: z.string(),
+  name: z.string(),
+  tenant: z.enum(['ruier', 'ruitai']),
+  lastActiveAt: z.string(),
+  /// 近 12 月回访量(各诊所合计,排序/展示用)
+  contactCount: z.number().int(),
+  /// 所属诊所(带中文名,展示用)
+  clinics: z.array(z.object({ clinicId: z.string(), name: z.string() })),
+});
+export type MockUser = z.infer<typeof MockUserSchema>;
+export const MockUsersResponseSchema = z.object({ users: z.array(MockUserSchema) });
+export type MockUsersResponse = z.infer<typeof MockUsersResponseSchema>;
+// =============================================================
 // JWT payload — server-only; never sent to host
 // =============================================================