feat(execution): 通话结果重构为 成功/不成功/保持 三组

按业务重新归类通话结果(EXECUTION_OUTCOME_META 单一真理源,前后端同步):
- 成功(close→completed):「转化新预约」(原"成功转化为新预约");去掉"近期不考虑"
- 不成功(give_up):明确拒绝、已在外院治疗(终态 abandoned)+ 再考虑(冷静期7天)
  · 再考虑 = 原 declined_recent 改 drivesStatus=keep + suppressDays=7(非终态,7天后自动浮现)
- 保持(keep):打不通(原"未接通")、秒挂(新 quick_hangup,算保持)、约定下次回访
- 待跟进/无效 → hiddenInForm(不在表单展示,仅翻译历史)
- 新建预约按钮常显(不再仅"成功"时出现)
- group label 改 成功/不成功/保持(仅 outcome-form 消费,不影响列表 tab)

resolveSnoozedUntil(suppressDays!=null → now+N)天然支持 再考虑=keep+7天;测试更新通过。

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

apps/pac-service/src/modules/ai/calls/draft-plan-script/call.ts

@@ -161,9 +161,9 @@ function fallback(input: DraftPlanScriptInput): DraftPlanScriptOutput {
     close: `> "好的${patient.nameMasked},我先按 周六上午10点(示例) 帮您登记面诊时间,具体时段以诊所排班为准,稍后跟前台确认后短信通知您实际时间。还有别的需要么?"
 
 **回写要点**
-- 成功约上面诊 → 提交结果选「成功转化为新预约」,填预约时间 + 医生
+- 成功约上面诊 → 通话结果选「转化新预约」,填预约时间 + 医生
 - 同意但未定日期 → 选「约定下次回访」,填预计时间
-- 考虑中 → 选「考虑中近期再跟进」,7 天后系统提醒二次跟进`,
+- 考虑中 → 选「再考虑(冷静期7天)」,7 天后系统自动重新浮现`,
   };
 }
 

apps/pac-service/tests/recall-suppression.spec.ts

@@ -23,9 +23,9 @@ describe('召回抑制窗 snoozedUntil 计算', () => {
     expect(daysFromNow(r)).toBe(90);
   });
 
-  test('近期不考虑 declined_recent → 90d(虽 keep 类,仍冷静期内不进池)', () => {
+  test('再考虑 declined_recent → 7d(keep 非终态,7天冷静期后自动浮现)', () => {
     const r = resolveSnoozedUntil({ outcome: 'declined_recent', breakerTripped: false, now: NOW });
-    expect(daysFromNow(r)).toBe(90);
+    expect(daysFromNow(r)).toBe(7);
   });
 
   test('成功转化 success_appointed → 60d(覆盖预约→治疗→摄入延迟,避免重复召)', () => {

apps/pac-web/src/components/plan-detail/outcome-form.tsx

@@ -23,7 +23,7 @@ const fromYMD = (s: string) => {
 
 /// outcome 选项从 @pac/types EXECUTION_OUTCOME_META 派生(单一真理源,跟后端共享)
 /// 改 enum / label / group / 状态机映射只在 packages/types 一处改,前后端同步生效
-/// 2 级分组:按 group 归类(成功 / 约定回访 / 未接通 / 放弃 / 其他),hiddenInForm 的历史值不展示
+/// 2 级分组:按 group 归类(成功 / 不成功 / 保持),hiddenInForm 的历史值不展示
 const OUTCOME_GROUPS = (
   Object.keys(EXECUTION_OUTCOME_GROUP_META) as ExecutionOutcomeGroup[]
 )
@@ -102,10 +102,8 @@ export function OutcomeForm({
 
   const curMeta = outcome ? EXECUTION_OUTCOME_META[outcome as ExecutionOutcome] : null;
   const cur = curMeta ? { tone: curMeta.tone, drives: curMeta.drivesStatus } : null;
-  const needsScheduledNext =
-    !!outcome && ['scheduled_next', 'considering'].includes(outcome);
+  const needsScheduledNext = outcome === 'scheduled_next';
   const needsAbandonReasons = !!outcome && outcome === 'refused';
-  const isSuccess = outcome === 'success_appointed';
   // 终态(已结案/已放弃/已被替代)不可再写 execution(后端也会拒);提交按钮置灰 + 顶部提示
   const isTerminal = ['completed', 'abandoned', 'superseded'].includes(plan.status ?? '');
   const canSubmit = !!outcome && !!channel && !submitted && !isTerminal;
@@ -138,7 +136,6 @@ export function OutcomeForm({
       <div className="flex-none">
         <div className="text-[10.5px] font-semibold text-slate-500 uppercase tracking-wider mb-1.5">
           触达方式 <span className="text-rose-500">*</span>
-          <span className="ml-2 font-normal normal-case text-[10px] text-slate-400 tracking-normal">系统建议电话</span>
         </div>
         <div className="grid grid-cols-3 gap-1">
           {CHANNELS.map((c) => {
@@ -314,26 +311,25 @@ export function OutcomeForm({
           本次为第 <strong className="text-slate-600 tabular-nums">{plan.contactAttempts + 1}</strong> 次触达
         </span>
         <div className="flex items-center gap-1.5">
-          {isSuccess && (
-            <button
-              onClick={onCreateAppointment}
-              className="px-3 py-1.5 rounded text-[12px] border border-teal-300 text-teal-700 hover:bg-teal-50 inline-flex items-center gap-1 transition-colors"
+          {/* 新建预约按钮常显(不再仅"成功"时出现)— 客服任何时候都能手动建预约 */}
+          <button
+            onClick={onCreateAppointment}
+            className="px-3 py-1.5 rounded text-[12px] border border-teal-300 text-teal-700 hover:bg-teal-50 inline-flex items-center gap-1 transition-colors"
+          >
+            <svg
+              viewBox="0 0 24 24"
+              className="w-3.5 h-3.5"
+              fill="none"
+              stroke="currentColor"
+              strokeWidth="1.8"
+              strokeLinecap="round"
+              strokeLinejoin="round"
             >
-              <svg
-                viewBox="0 0 24 24"
-                className="w-3.5 h-3.5"
-                fill="none"
-                stroke="currentColor"
-                strokeWidth="1.8"
-                strokeLinecap="round"
-                strokeLinejoin="round"
-              >
-                <rect x="3" y="4" width="18" height="18" rx="2" />
-                <path d="M16 2v4M8 2v4M3 10h18M12 14v4M10 16h4" />
-              </svg>
-              新建预约
-            </button>
-          )}
+              <rect x="3" y="4" width="18" height="18" rx="2" />
+              <path d="M16 2v4M8 2v4M3 10h18M12 14v4M10 16h4" />
+            </svg>
+            新建预约
+          </button>
           <button
             disabled={!canSubmit}
             onClick={handleSubmit}

packages/types/src/enums/index.ts

@@ -473,7 +473,8 @@ export const PlanStatusSchema = z.enum([
 export const ExecutionOutcome = {
   // 4 起步(W2 设计)
   ABANDONED: 'abandoned', // 已联系,客服放弃 → Plan abandoned
-  NO_ANSWER: 'no_answer', // 未接通,未回复 → Plan 仍 active 等下次
+  NO_ANSWER: 'no_answer', // 未接通(打不通)→ Plan 仍 active 等下次
+  QUICK_HANGUP: 'quick_hangup', // 接通秒挂(没说上话)→ 算"保持",Plan 仍 active
   SCHEDULED_NEXT: 'scheduled_next', // 已联系,约定下次 → Plan 仍 assigned
   SUCCESS_APPOINTED: 'success_appointed', // 已联系,成功新预约 → Plan completed(新预约跳到宿主创建,本表不冗余存)
 
@@ -492,6 +493,7 @@ export type ExecutionOutcome = (typeof ExecutionOutcome)[keyof typeof ExecutionO
 export const ExecutionOutcomeSchema = z.enum([
   'abandoned',
   'no_answer',
+  'quick_hangup',
   'scheduled_next',
   'success_appointed',
   // 产品收集
@@ -524,8 +526,10 @@ export const SUPPRESS_PERMANENT_DAYS = 36500;
 /// 短冷静期后允许重新进池(后续可接换渠道策略)。
 export const BREAKER_SUPPRESS_DAYS = 30;
 
-/// 通话结果分组(UI 归类)。三大类正好对应状态机三态 + 列表三个 tab:
-///   结案 close → completed →「已完成」 / 保持 keep → keep →「进行中」 / 放弃 give_up → abandoned →「已放弃」
+/// 通话结果分组(UI 归类,group key 不变,仅 label 演进)。大体对应状态机:
+///   成功 close → completed →「已完成」 / 保持 keep → keep →「进行中」 / 不成功 give_up → 多为 abandoned
+///   ⚠️ 例外:不成功组里的「再考虑(冷静期7天)」drivesStatus='keep'(非终态)— group 只管 UI 归类,
+///      真实状态看 drivesStatus(7天后自动浮现,plan 仍在「进行中」)。group≠status 是允许的。
 export type ExecutionOutcomeGroup = 'close' | 'keep' | 'give_up';
 
 /// 分组元数据(label / 显示顺序 / tone)。outcome-form 据此渲染分组标题。
@@ -533,9 +537,9 @@ export const EXECUTION_OUTCOME_GROUP_META: Record<
   ExecutionOutcomeGroup,
   { labelZh: string; order: number; tone: ExecutionOutcomeTone }
 > = {
-  close:   { labelZh: '结案', order: 1, tone: 'emerald' },
-  keep:    { labelZh: '保持', order: 2, tone: 'amber' },
-  give_up: { labelZh: '放弃', order: 3, tone: 'rose' },
+  close:   { labelZh: '成功',   order: 1, tone: 'emerald' },
+  give_up: { labelZh: '不成功', order: 2, tone: 'rose' },
+  keep:    { labelZh: '保持',   order: 3, tone: 'amber' },
 };
 
 /// ExecutionOutcome 单一真理源(group / label / tone / 状态机 / 抑制窗)
@@ -568,18 +572,19 @@ export const EXECUTION_OUTCOME_META: Record<
     hiddenInForm?: boolean;
   }
 > = {
-  // ── 结案(completed,「已完成」tab)──
-  success_appointed:  { group: 'close',   labelZh: '成功转化为新预约', tone: 'emerald', drivesStatus: 'completed', suppressDays: 60 },
-  declined_recent:    { group: 'close',   labelZh: '近期不考虑',       tone: 'amber',   drivesStatus: 'completed', suppressDays: 90 }, // 软结案:90d 后信号级自动复活
-  // ── 保持(keep,留工单「进行中」)──
-  scheduled_next:     { group: 'keep',    labelZh: '约定下次回访',     tone: 'amber',   drivesStatus: 'keep', suppressDays: null }, // 带 scheduledNextAt → snooze 到回访日
-  no_answer:          { group: 'keep',    labelZh: '未接通',           tone: 'slate',   drivesStatus: 'keep', suppressDays: null },
-  considering:        { group: 'keep',    labelZh: '待跟进',           tone: 'sky',     drivesStatus: 'keep', suppressDays: null }, // 通用待跟进(细节进纪要)
-  // ── 放弃(abandoned,「已放弃」tab)──
+  // ── 成功(close → completed,「已完成」tab)──
+  success_appointed:  { group: 'close',   labelZh: '转化新预约',       tone: 'emerald', drivesStatus: 'completed', suppressDays: 60 },
+  // ── 不成功(give_up;明确拒绝/外院 = 终态 abandoned,再考虑 = keep+7天非终态)──
   refused:            { group: 'give_up', labelZh: '明确拒绝',         tone: 'rose',    drivesStatus: 'abandoned', suppressDays: 90 },
   external_treatment: { group: 'give_up', labelZh: '已在外院治疗',     tone: 'rose',    drivesStatus: 'abandoned', suppressDays: SUPPRESS_PERMANENT_DAYS },
-  marked_invalid:     { group: 'give_up', labelZh: '无效',             tone: 'rose',    drivesStatus: 'abandoned', suppressDays: SUPPRESS_PERMANENT_DAYS },
+  declined_recent:    { group: 'give_up', labelZh: '再考虑(冷静期7天)', tone: 'amber',  drivesStatus: 'keep', suppressDays: 7 }, // 非终态:7天冷静期后自动浮现(plan 仍「进行中」)
+  // ── 保持(keep,留工单「进行中」)──
+  no_answer:          { group: 'keep',    labelZh: '未接通',           tone: 'slate',   drivesStatus: 'keep', suppressDays: null },
+  quick_hangup:       { group: 'keep',    labelZh: '秒挂',             tone: 'slate',   drivesStatus: 'keep', suppressDays: null }, // 接通秒挂,算保持,很快再试
+  scheduled_next:     { group: 'keep',    labelZh: '约定下次回访',     tone: 'amber',   drivesStatus: 'keep', suppressDays: null }, // 带 scheduledNextAt → snooze 到回访日
   // ── 历史值(hiddenInForm):新建不展示,仅供历史 plan_executions 翻译 label ──
+  considering:        { group: 'keep',    labelZh: '待跟进',           tone: 'sky',     drivesStatus: 'keep', suppressDays: null, hiddenInForm: true },
+  marked_invalid:     { group: 'give_up', labelZh: '无效',             tone: 'rose',    drivesStatus: 'abandoned', suppressDays: SUPPRESS_PERMANENT_DAYS, hiddenInForm: true },
   rescheduled:        { group: 'keep',    labelZh: '改约',             tone: 'amber',   drivesStatus: 'keep', suppressDays: null, hiddenInForm: true }, // 已并入"约定下次回访"
   sms_sent:           { group: 'keep',    labelZh: '未接通·已发短信',  tone: 'slate',   drivesStatus: 'keep', suppressDays: null, hiddenInForm: true },
   needs_doctor:       { group: 'keep',    labelZh: '需要找医生',       tone: 'sky',     drivesStatus: 'keep', suppressDays: null, hiddenInForm: true },